new normal – Feedback Insights

Changing Face of the After-Sales Service Market

After-sales in manufacturing has witnessed an accelerated transformation post the pandemic. The necessity of ensuring services and rectifying breakdowns has made the hitherto slow-moving manufacturing sector embrace technology to develop... read more →

July 5, 2022
Rajagopalan
B2B Research, Behavior, Blog, Customer Experience, Customer Loyalty, Improvement, Management

Revisiting EVP for iGen

When we talk about the evolving workspace dynamics, some would even say that the centre of power has shifted from employers to employees. As tech-savvy i-Gens join the workforce, conventional... read more →

June 7, 2022
Ganesh Jayaraman
Blog, Improvement, Internal stakeholders, Management, Measurement

Defining Employer Brand for New-Age Workforce

Talent war has always been an uphill road for organizations. Talent goes beyond hiring. It is about building competency to help grow brands as a whole. Remote working witnessed the... read more →

October 11, 2021
Feedback Insights
Blog, Improvement, Internal stakeholders, Management, Measurement

Customer Service Journey – After Sales Support

A Capital Equipment perspective The last 6 months of COVID have impaired the serviceability quotient for the manufacturers. They have gone beyond their comfort zone and used various options to... read more →

November 27, 2020
Feedback Insights
B2B Research, Behavior, Blog, Customer Experience, Customer Loyalty, Improvement, Management

New Normal Consumer Behavior – Furniture & Furnishings

The context of a ‘Home’ has changed. The lock downs, social distancing and work from home has made ‘Homes’ the place most of our time is spent in now. This... read more →

November 27, 2020
Feedback Insights
Behavior, Blog, Customer Experience, Improvement, Measurement

New Normal Patient Behavior – Healthcare

The Pandemic has changed the Health landscape. While COVID has brought healthcare right into the forefront; it also has brought along with it a change in people’s perception regarding which... read more →

November 26, 2020
Feedback Insights
Behavior, Blog, Customer Experience, Improvement, Measurement

75 Trends of Consumer Behaviour

The advent of Covid, the lock downs, the unlock downs has turned our lives almost upside down. Changes have permeated into how we live, how we take care of ourselves,... read more →

October 21, 2020
Feedback Insights
Blog, Brand Awareness, Customer Experience, Customer Loyalty, Improvement, Measurement

50 Ideas to engage your Remote Workforce

The recent pandemic has resulted in a paradigm shift within organizations by asking tough questions on how employers need to recognize andrearrange their short term and long term priorities when... read more →

October 20, 2020
Feedback Insights
Blog, Improvement, Internal stakeholders, Management, Measurement

COVID-19 Impact on Indian Economy

Feedback conducted a study among 150 Business Leaders to capture their opinion on the impact of COVID-19 on the economy & their businesses. We got very interesting inputs & opinions... read more →

June 1, 2020
Feedback Insights
Blog, Improvement, Management, Measurement

Consumer Behavior Post Lockdown

Feedback Insights conducted a study to understand the "New Normal" that everyone is talking about & get a bearing on what Consumer Behaviour will be, post the lock down. This... read more →

May 27, 2020
Feedback Insights
Blog, Customer Experience, Customer Loyalty, Improvement, Measurement

Posts Tagged: new normal