35
Years of Experience
372
Global Clientele
2850
CXO Conversations Anually
36
Sectors Catered to

Firms today are investing significant efforts on engaging and creating better experiences for all their stakeholders, in their endeavor to stay ahead of the competition. To achieve this, they are putting in place processes to capture the voice of stakeholders at critical junctures. This feedback must be effectively utilized to make informed decisions, while simultaneously reduce the lag between data capture and action, to become agile.

The need of the hour is ‘Listening Right’: Focusing resources on listening to the right channels (online & offline) that capture unbiased opinions, and then dis-aggregating this data to arrive at to the point intelligence that can create delightful experiences for stakeholders.

However, an ocean of data gets created, and organizations find it challenging to sift through all the noise and zero in on relevant nuggets.

OUR APPROACH

As a Listening Partner of choice to leading firms, Feedback Insights has enabled its clients to listen smartly to
the right information   ||   using the right aids   ||   from relevant sources   ||   at appropriate intervals   ||   to derive actionable insights

Listening Right

INVESTIGATION AREAS

Need Gaps, Business Priorities, Residual Sentiments, Opinions, Experiences, Expectations…

STAKEHOLDERS

Customers, Employees, Internal Customers, Dealers, Investors, Vendors, Influencers…

MODES

Telephonic calls, Web Surveys, Face to Face Interviews, Focus Group Discussions…

ANALYTICAL TOOLS

SPSS, R, Python, Word Networks, Tableau, Word Clouds, Sentiment Analysis…

OUR CLIENTS

CLIENT TESTIMONIALS

“Feedback brings in a quality of consulting based on research that is second to none”

Mr. N. R. Narayana MurthyFounder, Infosys

“HCL has been collaborating with Feedback Business Consulting since 2008 to capture the voice of our customers on a global basis, and it has been a rewarding journey so far. FBC’s analysis & insights have helped HCL to focus on enhancing capabilities on a continuous basis for forging better customer relationships.”

Presidenta multinational IT services company

“In depth understanding of our business from a front end perspective and analysis of the data to bring out trends that help us take specific tasks to ensure an improvement in certain areas. I would say, more than recommendations, the insights were well identified.”

Vice PresidentMarketing & Communications, a leading Indian Furniture brand
Would you like to improve stakeholder engagement by LISTENING RIGHT?
GET IN TOUCH

BLOG / CASE STUDIES

Enhancing realtionships to drive repeat & annuity business

Given the degree of customized services and need for deep domain knowledge, the ability to retain customers and enhance relationships and perceptions regarding capability was the challenge.

 

 

 

 

Creating Processes to build a customer focused organisation

Helping build a ‘Best in Class’ Service Delivery organization having a customer centric service function with process, people and systems interventions.

 

 

Building capabilities in emerging digital technologies

Qualitative and quantitative questions and inputs to get rich insights from customers and understand the sentiment, while gaining insights to enable our customers to lead the curve in digital capabilities

 

Assessing relationship health with Channel partners

Pan India Customer Satisfaction study through F2F interviews to have in-depth conversations and gather detailed inputs, to evaluate how healthy the relationship with channel partners was and how it could be improved.

 

 

 

Evaluating health of customer engagement with new & top accounts

Strategic focus around evaluating the health of customer engagement and actionizing initiatives towards becoming a more customer centric organization.

 

Improving post sales relationship to build loyalty

Customer Engagement Study by polling both Domestic + International clients. Conducting F2F interviews with India based clients & Web based & Telephonic interviews with International clients to improve after sales service.

 

 

INSIGHTS HUDDLE

An annual symposium hosted by Feedback Business Consulting

Huddle is an annual symposium hosted by Feedback Business Consulting which brings together Thought leaders, Influencers and Industry stalwarts for an evening of discourse and discussion. With every passing year, the need gaps discovered, the insights gathered and the learning accumulated, has helped shape our work Philosophy to better align with the demands on the ground. Take a sneakpeak at the topics and takeaways at each Huddle.