Privacy Policy

Feedback Business Insights Private Limited (“Feedback Business Insights”, or “we” or “us”) is committed to respecting your privacy and protecting your personal information. Our privacy policy describes how we capture and use the personal information that we gather about visitors to this website.  Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it.

If you have any questions, comments or complaints regarding our privacy policy or practices, please email us at [email protected]

Data Privacy for the Website

At Feedback Business Insights, accessible from https://insightsfeedback.com, our main priorities include the privacy of our visitors. This Privacy Policy applies only to our online activities and is valid for visitors to our website with regard to the information that they shared and /or collected in Feedback Business Insights. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including:

  • Provide, operate, and maintain our website
  • Improve, personalize, and expand our website
  • Understand and analyse how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud

Log Files

Feedback Business Insights follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and is a part of hosting services’ analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider ISP, date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

CCPA Privacy Rights

Under the CCPA, among other rights, California consumers have the right to:

  • Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
  • Request that a business delete any personal data about the consumer that a business has collected.
  • Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Feedback Business Insights does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Data Privacy on our proprietary tools

Feedback Business Insights uses a proprietary tool, Feedback Pulse, to create surveys on behalf of our clients as well as for syndicated research we conduct independently. We host these surveys on our servers and collect the responses to those surveys. For non-syndicated research projects, our clients send us contact information of potential survey respondents for us to invite them to participate in a survey. Respondents are chosen as per the requirements of the client. We refer to this contact information and responses as “Survey Data”. Our clients remain ‘Data Controllers’ of this Survey Data and we process it solely in accordance with our agreement with our clients in the capacity of a ‘Data Processor’. In certain circumstances, Feedback Business Insights conducts syndicated research in which details of potential respondents are collected from the open domain through secondary sources. We refer to this information and responses as “Survey Data”.  For syndicated research projects, we are the Data Controllers of this Survey Data.

Aside from Survey Data, we are likely to process very limited information about you.

Our clients have total discretion to determine what information they collect from the survey we administer on their behalf, who they invite to participate in a survey, what the Survey Data will be used for, whether it will be combined with other information and data, who it will be shared with and how long it will be stored. We strongly recommend you read the privacy notices and/or obtain privacy information from our customer who has invited you to participate in the survey to fully understand how your Survey Data will be used.

The rest of this policy details out where we host surveys on behalf of our customers and process Survey Data for them (for example, where we carry out paper surveys for them), as well as where we host and process surveys for our independently conducted syndicated research.

  1. The information we collect about you
  2. How we use your information
  3. Who we share your information with?
  4. Your rights as a data subject
  5. How long we keep your information
  6. Changes to our privacy policy

The information we collect about you

We collect the following information about you:

Survey Data: For non-syndicated research, our client would send us your contact information to enable us to invite you to participate in the survey, and send reminder emails to you. As explained above, we process this Survey Data on our client’s behalf and make no use of it ourselves.

For our syndicated research, we collect your contact information from the open domain through secondary sources. We will only collect your contact information from secondary sources after verification that the original collection of your contact information was legal and with your consent, expressed or implied.

In both cases, when we invite you to participate in the survey, we will inform you about the purpose(s) to which your data will be put, the client on whose behalf we are conducting the survey and any potential consequences that may result, including a follow up contact for quality purposes.

Technical information: We collect information relating to your interaction with our software and services, including the type of browser and/or device used, operating system, date/time stamp, and IP address.

Your contact information: In certain cases, we may request your name, organization, and telephone number as part of a survey. However, we will not make it mandatory for you to disclose the same in order to complete the survey. You may choose to skip these questions. Contact information collected will never be used for any purpose other than analysis for the respective survey

How we use your information

We use the information that we hold about you in the following ways:

Survey Data & Technical Information: when conducting non-syndicated research, we hold, store and process your Survey Data and Technical Information solely to provide our services to our clients, in accordance with our agreement with them. When conducting syndicated research, we use your Survey Data for our own analysis purposes.

Your contact information – for both syndicated and non-syndicated research, we will use your contact information for the following purposes: to send you a link to a survey we created (on behalf of our client, for non-syndicated research), to send you reminder emails for completing the survey, and to respond to your enquiry. This is in accordance with our legitimate interests of providing service to our clients and our respondents.

We will never use any information that we hold about you for marketing purposes.

Who we share your information with

Survey Data: for non-syndicated research, unless we are required to do so by law, we will not disclose your Survey Data to any third parties other than our clients. Our hosting providers would have access to this data and they are bound to non-disclosure agreements.

Your contact information: our surveys will contain a question asking for your consent for us to disclose your identity to the client. If you do not want us to disclose your identity (name and organization); we will send only your survey responses to our client.We do not upload or store your contact information on Feedback Pulse at any time.

If you do not wish to disclose your identity, we will ensure that your identity cannot be traced or inferred via cross-analysis (deductive disclosure), small samples, or in any other way through research results.

Requests you may make as a respondent

At your request we will provide you with information about whether we hold any of your personal information (other than your Survey Data) and provide a copy of this information to you. To request this information please contact us at [email protected] You may also request that we update, amend, correct or delete your personal information.

If you wish to remain anonymous, you may request us not to share your name and organization name with our client. We will ensure that your identity cannot be traced or inferred via cross-analysis (deductive disclosure), small samples, or in any other way through research results.

When conducting non-syndicated research, we gather your email ID from a database provided by our client. You may request us to stop sending you emails regarding surveys if you wish to do so. You may also make this request if you are a respondent for our syndicated research.

How long we keep your information

Survey Data: We keep your Survey Data on our internal computer systems during the period of the research engagement. Post closure of the research engagement, the data will be archived in central systems with highly restricted access and will not be used unless there is a need to do so at a later point in time.

Aside from Survey Data we are likely to hold only very limited information about you. For syndicated research, we will retain your email ID in our system for the purpose of inviting you to participate in future surveys that we conduct. However, we will remove your email ID at your request. For non-syndicated research, we will delete your contact information from our systems after concluding the research engagement and archive in our central systems with highly restricted access.

Changes to our privacy policy

We may change this privacy policy from time to time. We will post any privacy policy changes on this page and, if the changes are significant, we will post a notice on the homepage of our website and the login screens for our services. We will also keep prior versions of this policy in an archive for your review.

Last updated 6 June 2020.

Glossary of terms used in this document: For the purpose of clarification, the definitions of important recurring terms are given below:

Consent means freely given and informed indication of agreement by a person to the collection and processing of their data.

Client means any individual or organisation that requests, commissions, sponsors or subscribes to all or any part of a research project.

Data Analytics means the process of examining data sets to uncover hidden patterns, unknown correlations, trends, preferences, and other useful information for research processes.

Data Controller means a person or organisation responsible for determining how personal data is processed. For example, a research client would be the controller of data on its clients or customers; and Feedback Business Insights Private Limited would be the data controller for data collected from participants in a syndicated survey.

Data Processor means a party who obtains, records, holds, or performs operations (including data analytics) on personal data on behalf of and under direction of the data controller. As noted above, Feedback Business Insights Private Limited is both the data controller and processor for our syndicated research.

International Transfer of Data means the movement of data across national borders by any means, including access of data from outside the country where collected and use of cloud technologies for data.

Research, which includes all forms of market and social research and data analytics, means the systematic gathering and interpretation of information about individuals and organisations. It uses the statistical and analytical methods and techniques of the applied behavioural and data sciences to generate insights and support decision-making by providers of goods and services, governments, and non-profit organisations.

Secondary Source means a source of data collected for another purpose and subsequently used in research.

Transfer in relation to data refers to any disclosure communication, copying or movement of data from one party to another regardless of the medium, including but not limited to movement across a network, physical transfers, and transfers from one media or device to another, or by remote access to the data.

If you have any questions, comments or complaints regarding our privacy policy or practices, please email us at [email protected]