Nov 27

Customer Service Journey – After Sales Support

November 27, 2020
Feedback Insights
B2B Research, Behavior, Blog, Customer Experience, Customer Loyalty, Improvement, Management
After Sales, Captital Equipment, CJM, COVID, COVID-19, Customer Journey Map, economy, impact, indian economy, industry, mindset, new normal, perspectives, post covid

A Capital Equipment perspective

The last 6 months of COVID have impaired the serviceability quotient for the manufacturers. They have gone beyond their comfort zone and used various options to deliver optimal service to their client. This report highlights:

What the various interaction points in a customer service journey are
What the COVID impact and actions taken to manage customer service have been
What are the evolving trends to look out for

Customer Service Journey - After Sales Support

This report's objective is identifying and mapping key customer interaction points in the After Sales Service Journey

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Feedback Insights

Feedback Insights is a B2B2C focused Research led Consulting firm - specializing in Stakeholder retention services - (Customer / Employee / Channel Partners / Vendors / Investors Management), Brand Assessments, Experience Improvement Programs, Custom Research, etc. We are a listening partner of choice of over 600 firms in India and globally.