A Capital Equipment perspective The last 6 months of COVID have impaired the serviceability quotient for the manufacturers. They have gone beyond their comfort zone and used various options to... read more →
The context of a ‘Home’ has changed. The lock downs, social distancing and work from home has made ‘Homes’ the place most of our time is spent in now. This... read more →
The Pandemic has changed the Health landscape. While COVID has brought healthcare right into the forefront; it also has brought along with it a change in people’s perception regarding which... read more →
The advent of Covid, the lock downs, the unlock downs has turned our lives almost upside down. Changes have permeated into how we live, how we take care of ourselves,... read more →
The recent pandemic has resulted in a paradigm shift within organizations by asking tough questions on how employers need to recognize andrearrange their short term and long term priorities when... read more →
Feedback conducted a study among 150 Business Leaders to capture their opinion on the impact of COVID-19 on the economy & their businesses. We got very interesting inputs & opinions... read more →
Feedback Insights conducted a study to understand the "New Normal" that everyone is talking about & get a bearing on what Consumer Behaviour will be, post the lock down. This... read more →
While our early surveys highlighted appreciation for the resilience demonstrated by Indian IT service providers, subsequent versions are giving us a peek into future customer expectations. With early concerns being... read more →
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The looming COVID-19 health emergency has lead to lock downs across countries, forcing companies to get their employees to work remotely. While this has managed business continuity in the current... read more →
An article on the changing nature of work spaces. Published in the E&T magazine published by IET (The Institution of Engineering and Technology)
Customer Satisfaction traditionally is viewed as a function of delivery i.e. what you promised the customer and what was delivered. The aspects judged are product and service interaction with customers... read more →