Customer experience is at the heart of business sustainability and growth. One of the biggest challenges for organisations is sustaining client relationships. The crowded and erratic market have shorter technological cycles and a narrow window to get things right the first time.
In this eco system, it is an imperative to track customer satisfaction and build actions to catch errors earlier and build an overall positive experience.
This edition of Huddle explored
Having trouble identifying what works for your business?
How do you know that your customers are happy?