700
+ Engagements in the Tech Sector
600
+ Person Years of Consulting Experience
2800
+ Global CXO conversations annually
90
% Repeat Clients
20
+ Years of B2B Research based Consulting

A COMPASS TO YOUR CUSTOMER’S TRUE NORTH.

We help our clients retain customers and grow their business based on in-depth research insights.
KNOWLEDGE, EXPERIENCE & ACTIONABLE INSIGHTS.

HOW WE HELP.

50% reduction in client attrition based on the early warning signals provided by us.

Faster growth in 82% of client accounts based on research intelligence on customer dynamics.

Set the bar for CX benchmarks based on customer insights from 70  Tech Leaders covering 10 industry segments and 6 markets

SOME DELIGHTED PARTNERS.

TESTIMONIALS.

Feedback brings in a quality of consulting based on research that is second to none- CEO, US $ 12 Billion Technology Services Organization
Feedback Insights’ research alerted our firm about competition in a few of our key accounts. The EX® Index worked as ‘an early warning signal’; helping us manage customer attrition- Chief Risk Officer, Global Tech Services Major
It was vital to have someone who understood our business end-to-end; who could sit-in on our meetings and provide real-time feedback on what customization is feasible and help implement adequate processes. Feedback Consulting provided the in-depth skill and process implementation knowledge and project management expertise required to make our objectives a reality- Head – Operational Excellence Group, Client Firm
Although we had recorded tremendous growth, we still faced issues with regards to account management, client communications, problem management, delivery and witnessed high turn-backs. We were looking to partner with someone who would bring in better objectivity, not be constrained by the company environment and help implement industry best practices.- Corporate Strategy Head, Client Firm

EX®PERIENCE RE-FRAMED.

Proprietary EX® framework, aligned to business outcomes: growth & retention

Future focused with insights on changing customer priorities and upcoming trends

Extensive Domain expertise leveraged through a library of questions and business priorities; all customizable to your customer profile

Customer SUCCESS STORIES.

Tech Services Major improves customer sentiment & reduces attrition

Feedback Insights empowers tech services leader to enhance customer delight and increase revenue through the eight-year long relationship.

Global Tech Services Leader Improves Customer Experience by Aligning Delivery to Customer Business Priorities

Feedback Insights delivers a holistic assessment of customer behavior, process performance and service acceptance for leading Indian IT support enterprise. The insights analyzed gaps in delivering value driven solutions and identify customer priorities to improve services. The satisfaction scores as per EX® Index helped the client set a benchmark in the industry.

Contact US.

Would you like to know how we could help your business?

Our Head of US Markets, Sampath would be delighted to walk you through how we move customer experience for our clients through our proprietary framework.

WRITE TO US

Sampathkumar Raghava

Head – US Markets

Management consulting professional with experience in the converging world of business and digital technology. He has partnered with Fortune 500 organizations in planning, design and execution of large complex transformation programs. His experience spans sales, consulting and delivery of technology transformation.

CONTACT INFO