Feedback brings in a quality of consulting based on research that is second to none- CEO, US $ 12 Billion Technology Services Organization
Feedback Insights’ research alerted our firm about competition in a few of our key accounts. The EX® Index worked as ‘an early warning signal’; helping us manage customer attrition- Chief Risk Officer, Global Tech Services Major
It was vital to have someone who understood our business end-to-end; who could sit-in on our meetings and provide real-time feedback on what customization is feasible and help implement adequate processes. Feedback Consulting provided the in-depth skill and process implementation knowledge and project management expertise required to make our objectives a reality- Head – Operational Excellence Group, Client Firm
Although we had recorded tremendous growth, we still faced issues with regards to account management, client communications, problem management, delivery and witnessed high turn-backs. We were looking to partner with someone who would bring in better objectivity, not be constrained by the company environment and help implement industry best practices.- Corporate Strategy Head, Client Firm