700
+ Engagements in the Tech Sector
600
+ Person Years of Consulting Experience
2800
+ Global CXO conversations annually
90%
Repeat Clients

WHAT WE DO.

We are a B2B focused ‘Research-Based-Consulting’ firm with 20+ years experience.
We help organizations retain customers and grow their business based on our research insights.

TESTIMONIALS.

Feedback brings in a quality of consulting based on research that is second to none- CEO, US $ 12 Billion Technology Services Organization
Feedback Insights’ research alerted our firm about competition in a few of our key accounts. The EX® Index worked as ‘an early warning signal’; helping us manage customer attrition- Chief Risk Officer, Global Tech Services Major
It was vital to have someone who understood our business end-to-end; who could sit-in on our meetings and provide real-time feedback on what customization is feasible and help implement adequate processes. Feedback Consulting provided the in-depth skill and process implementation knowledge and project management expertise required to make our objectives a reality- Head – Operational Excellence Group, Client Firm
Although we had recorded tremendous growth, we still faced issues with regards to account management, client communications, problem management, delivery and witnessed high turn-backs. We were looking to partner with someone who would bring in better objectivity, not be constrained by the company environment and help implement industry best practices.- Corporate Strategy Head, Client Firm

HOW OUR CUSTOMERS BENEFIT.

50% reduction in client attrition based on the early warning signals provided by us.

Faster growth through right actions based on research intelligence on customer dynamics.

Leveraged CX benchmarks* covering specific industries and markets.

 

*based on our conversations with over 2,000 CXOs & 20,000 Influencers / Operational executives

KNOWLEDGE, EXPERIENCE AND ACTIONABLE INSIGHTS.

HALLMARKS of Our Approach.

82% correlation of EX® Index with revenue growth in accounts. Ability to identify clients at risk.

Customized through Library of Questions | Library of Business Priorities | Respondent Profiles

80 Global Tech Services firms form the basis for the benchmark. Insights that help early spotting of trends

EX® Index Framework. Delivered in 700 + engagements

Our EX® Index creates strategic business impact for our clients

Customer SUCCESS STORIES.

Tech Services Firm improves customer sentiment & reduces attrition

Feedback Insights empowers tech services leader to enhance customer delight and increase revenue through the eight-year long relationship.

Indian IT Services Leader Improves Customer Experience by Aligning Delivery to Customer Business Priorities

Feedback Insights delivers a holistic assessment of customer behavior, process performance and service acceptance for leading Indian IT support enterprise. The insights analyzed gaps in delivering value driven solutions and identify customer priorities to improve services. The satisfaction scores as per EX® Index helped the client set a benchmark in the industry.

Contact Us.

Would you like to know how we could help your business? Write to us…

Our Head of US Markets, Sampath would be delighted to walk you through how we move customer experience for our clients through our proprietary framework.

Head – US Markets

Management consulting professional with experience in the converging world of business and digital technology partnering with Fortune 500 organizations in planning, design and execution of large complex transformation programs. Experience spanning across sales, consulting and delivery of technology transformation.