Differentiation and growth are key levers sought by most businesses and challenging to achieve in the last 10 years. Customers now a days have easy access to information and demonstrate... read more →
The context of a ‘Home’ has changed. The lock downs, social distancing and work from home has made ‘Homes’ the place most of our time is spent in now. This... read more →
The Pandemic has changed the Health landscape. While COVID has brought healthcare right into the forefront; it also has brought along with it a change in people’s perception regarding which... read more →
The advent of Covid, the lock downs, the unlock downs has turned our lives almost upside down. Changes have permeated into how we live, how we take care of ourselves,... read more →
The recent pandemic has resulted in a paradigm shift within organizations by asking tough questions on how employers need to recognize andrearrange their short term and long term priorities when... read more →
Feedback conducted a study among 150 Business Leaders to capture their opinion on the impact of COVID-19 on the economy & their businesses. We got very interesting inputs & opinions... read more →
Feedback Insights conducted a study to understand the "New Normal" that everyone is talking about & get a bearing on what Consumer Behaviour will be, post the lock down. This... read more →
The Net Promoter Score is a system created by Fred Reichheld a partner at Bain & Company to arrive at classification of customers as “Promoters”, “Passive” and “Detractors” basis on... read more →
One of the biggest fallouts of the 2008 economic recession is the excessive focus on employee productivity, “right sizing” and automation, job security and aspects of “soft” employee engagement took... read more →
Customer feedback is increasingly becoming an important tool / output for most mid-level as well as senior managers to improve / innovate and calibrate the service rendered to their clients.... read more →