Manufacturing enterprises have stolen the digital transformation spotlight by switching to tech and re-navigating processes. Rajagopalan V, Business Head and Kaarthik S, DU Head – Manufacturing at Feedback Insights recount... read more →
After-sales in manufacturing has witnessed an accelerated transformation post the pandemic. The necessity of ensuring services and rectifying breakdowns has made the hitherto slow-moving manufacturing sector embrace technology to develop... read more →
Digital transformation has influenced enterprises to re-imagine their business process in a bid to create enhanced value in their customer interactions. Sampath Kumar Raghava, Our Head for US Markets and... read more →
Differentiation and growth are key levers sought by most businesses and challenging to achieve in the last 10 years. Customers now a days have easy access to information and demonstrate... read more →
A Capital Equipment perspective The last 6 months of COVID have impaired the serviceability quotient for the manufacturers. They have gone beyond their comfort zone and used various options to... read more →
The context of a ‘Home’ has changed. The lock downs, social distancing and work from home has made ‘Homes’ the place most of our time is spent in now. This... read more →
The Pandemic has changed the Health landscape. While COVID has brought healthcare right into the forefront; it also has brought along with it a change in people’s perception regarding which... read more →
The advent of Covid, the lock downs, the unlock downs has turned our lives almost upside down. Changes have permeated into how we live, how we take care of ourselves,... read more →
Feedback Insights conducted a study to understand the "New Normal" that everyone is talking about & get a bearing on what Consumer Behaviour will be, post the lock down. This... read more →
Customer Satisfaction traditionally is viewed as a function of delivery i.e. what you promised the customer and what was delivered. The aspects judged are product and service interaction with customers... read more →