An article on the changing nature of work spaces. Published in the E&T magazine published by IET (The Institution of Engineering and Technology)
Recently I had the opportunity to present a session at NHRD Pune Chapter (https://www.linkedin.com/pulse/nhrd-pune-chapter-presents-workshop-hr-analytics-nhrdn-pune-chapter) As part of a day-long HR Analytics workshop. Apart from Feedback Consulting, other speakers included experts... read more →
As a practising Customer Satisfaction Survey professional, this is a question I often ask my clients. Who actually owns the “Customer” within your organization? In case of other stakeholders, this... read more →
The Net Promoter Score is a system created by Fred Reichheld a partner at Bain & Company to arrive at classification of customers as “Promoters”, “Passive” and “Detractors” basis on... read more →
Customer feedback is increasingly becoming an important tool / output for most mid-level as well as senior managers to improve / innovate and calibrate the service rendered to their clients.... read more →