Most B2B firms worth their salt have a formal annual customer satisfaction/ engagement survey which is usually conducted by a central business enabling function i.e. marketing or a quality department.... read more →
One of the biggest fallouts of the 2008 economic recession is the excessive focus on employee productivity, “right sizing” and automation, job security and aspects of “soft” employee engagement took... read more →
Customer feedback is increasingly becoming an important tool / output for most mid-level as well as senior managers to improve / innovate and calibrate the service rendered to their clients.... read more →