Scroll to the bottom to download the Full report What exactly is this ‘New Normal’ after the Lock downs that everyone talks about? Download the full report below... Consumer Behavior... read more →
The looming COVID-19 health emergency has lead to lock downs across countries, forcing companies to get their employees to work remotely. While this has managed business continuity in the current... read more →
An article on the changing nature of work spaces. Published in the E&T magazine published by IET (The Institution of Engineering and Technology)
Customer Satisfaction traditionally is viewed as a function of delivery i.e. what you promised the customer and what was delivered. The aspects judged are product and service interaction with customers... read more →
I recently had an extremely bitter customer experience with a food chain which delivers food at home which got me thinking about this post. About the Company As a long... read more →
Recently I had the opportunity to present a session at NHRD Pune Chapter (https://www.linkedin.com/pulse/nhrd-pune-chapter-presents-workshop-hr-analytics-nhrdn-pune-chapter) As part of a day-long HR Analytics workshop. Apart from Feedback Consulting, other speakers included experts... read more →
A colleague of mine who is an astute program manager and business consultant asked me this question recently what is the difference between Stakeholder Management and Stakeholder Engagement and are... read more →
In a given firm it is safe to say there are multiple change management initiatives running at the same time which vie for the time and attention of key executives... read more →
A great marketing program especially in the B2B context puts the customer at the heart of the business and is the central tenet of value marketing. Value Based Marketing is... read more →
As a practising Customer Satisfaction Survey professional, this is a question I often ask my clients. Who actually owns the “Customer” within your organization? In case of other stakeholders, this... read more →